FAQ

Shipping Policy

Shipping within Ireland and the UK is between 5-10 working days as each order is made to order. Please allow up to 14 working days for shipping outside Ireland and the UK. If you have not received your product in this timeframe please send an email to thehalfdutchcookie@gmail.com and I will be happy to help.

Privacy Policy

Read more about our privacy policy here

Refund Policy

If you are unhappy with your order please contact us and will do our best to turn it around. Each order is Hand Poured in Ireland and we want you to love your order.

In the unlikey scenario that you don’t like your order, you may return merchandise for a full refund within 30 days of purchase. Shipping and processing fees cannot be refunded. 

In some cases, credits for returned items will be applied to the credit card that was used to make the original purchase.  Credit will be issued within 10 days of the date that the return is accepted.

Please contact thehalfdutchcookie@gmail.com if you have any questions.